We are an online Corals & Fishes store. We are family owned and operated. We are based in Sylmar , California which is located in San Fernando Valley. We are opened to appointments only if anyone wants to come to our facility.
WET THUMB FRAGS
in Forum > WET THUMB FRAGS
I WOULD LIKE TO WELCOME WWW.WETTHUMBFRAGS.NET AS A PART OF THE EVER SO FAST GROWING REEF FRENZY.
About Us
Shipping & Returns
Shipping Information:
All orders will be shipped within 3 business days of the order being placed . Live good orders will be shipped Fed Ex Standard Overnight , UPS or USPS depending on our decision & must be signed for. NO EXCEPTIONS!! Live good shipping charges are $50.00 for out of California. If you are in California, shipping cost will be the flat rate of $ 25.00. These flat freight cost includes Styro box, heat pack, cold pack if needed. Order above $ 250.00 will be free of freight charges.This rule only applies to live stock order. Shipping cost for any dry goods will be quoted separately unless they are small enough to fit into your live stock order.
Once your order has been shipped, you will receive an email with a tracking number. NO Shipping to Post Office or Post Office Box . A live person must be there to sign for the package. If you are not there to receive a package and instruct us to drop the box. GUARANTEE IS NULL AND VOID. We prefer that you have the box held at the facility but you have to provide us the address.
Refund and Returns Policies:
If there is any DOA of live animals, you must report via email or phone message within 24 hours (provided that you have to do proper acclimation). We will issue store credit only (minus freight cost.). We are never responsible for freight cost.
If you are local to Southern California & desire local pickup, send us an email to wetthumbfrags@yahoo.com PRIOR TO PLACING YOUR ORDER and make an appointment to pick up your live animals /products. There are no charges for local pickup.
Payment information:
We accept Visa, MC, AMX & Paypal.
